1. Product Quality Guarantee

We stand behind the quality of our products, including Malted Flour, Multigrain & Seeded Flour, Seeds & Flakes, Sugars, Honey, and Syrups. If you receive a product that is damaged, defective, or significantly different from the product description on our website, we offer a replacement or a full refund.

2. Eligibility for Warranty Claims

To be eligible for a warranty claim, the following conditions must be met:

  • Product Condition: The product must be unused, unopened, and in its original packaging.
  • Timeframe: The warranty claim must be submitted within 7 days from the date of delivery.
  • Proof of Purchase: A valid proof of purchase (order confirmation or receipt) is required for all warranty claims.

3. Process for Warranty Claims

If you believe that your product is damaged, defective, or not as described, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email address] or through our website’s contact form.
  2. Provide Details: Include your order number, product details, and a description of the issue. If possible, attach photos of the damaged or incorrect product.
  3. Resolution: Our team will assess your claim and, if approved, arrange for a replacement or full refund.

4. Exclusions

The warranty does not cover the following:

  • Products Past the Warranty Period: Claims made after the 7-day window from delivery.
  • Customer Mishandling: Any damage caused by improper storage or handling after the product is delivered.
  • Opened Products: Products that have been opened or used are not eligible for warranty claims, unless the item was defective upon delivery.
  • Product Variations: Natural variations in the appearance, texture, or color of products (e.g., honey, flour, seeds) are not considered defects.

5. Shipping Costs

If the product is deemed defective or damaged, we will cover the return shipping costs for a replacement. If a refund is requested, shipping fees will not be refunded.

6. Refund Policy

Refunds are processed to the original payment method within 5-7 business days after the return of the product. If you are eligible for a refund, we will notify you once the process has been completed.